Job Description

Job Description

Job Description

Job Title : Pharmacy Technician
Location : Detroit, MI (100% REMOTE)
Duration : 10+ Months

The Pharmacy Technician will work in a fast-paced, high-volume concierge contact center setting. The role involves assisting with pharmacy services and requires a strong ability to multitask and handle complex pharmacy-related tasks in a remote environment.

• Process Coverage Determination Requests (CDR) within CMS-established timeframes.
• Communicate pharmacy benefits verbally and in writing.
• Maintain high attention to detail while managing multiple tasks in a high-demand environment.

1. Proficiency in processing Coverage Determination Requests (CDR) within CMS timeframes.
2. Strong verbal and written communication skills regarding pharmacy benefits.
3. Excellent multitasking ability with attention to detail in a high-volume setting.

• Minimum of 2 years of experience in a Pharmacy setting (Retail, PBM, Hospital, Managed Care).
• Proficiency in Microsoft Office programs, including Outlook, Excel, Word, and Access.
• Knowledge of prescription drug names, therapeutic classes, and claims processing.
• Understanding of privacy regulations.
• Pharmacy Technician Certification (PTCB) preferred.

• Experience with Medicare Part D.
• Previous experience in a contact center environment.
• Familiarity with CMS/NCQA regulations.
• Knowledge of pharmacy claims processing.

• High School Diploma or GED required.
• 2 years of college education preferred.
• Pharmacy Technician Certification (PTCB) preferred.

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