Job Description

Role - IT Director

Location - San Diego CA (Hybrid)

Fulltime/Direct Hire

SUMMARY: The IT Director is responsible for overseeing the management of all day-to-day Information Technology functions, supporting multiple offices throughout California and in New Mexico. The IT Director will establish his/her department’s team goals, direct overall policies, develop and implement technology strategies to lead an IT function capable of supporting COL’s business objectives. Priorities include balancing users’ and systems’ support needs with a lean, cost-efficient approach. Efficient project management, team leadership, and the ability to see low-level needs in a big-picture context are also required.

PRIMARY DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.

• Understand business needs and priorities, recommend and implement solutions and stay abreast of current technologies.
• Directs the activities necessary to keep the overall technology infrastructure running seamlessly, efficiently, and effectively while ensuring compliance with established standards and policies.
• Manage and upkeep systems and recommend new technology where appropriate.
• Direct all IT operations to support staff requirements.
• Implement an IT ticketing system to help support the needs of 180 end users across multiple locations.
• Build and establish relationships with staff and outside vendors.
• Report on department budget, project completions, and other indicators to CEO.
• Identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.
• Achieves financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Develop IT policies and procedures for the Company.
• Develop or Implement IT security training.
• Leads & directs the work of other Information Technology staff.
• Travel to different warehouse locations throughout California and New Mexico to setup IT at new warehouses or for IT upgrade / maintenance cycles at existing warehouse locations. Travel estimated to be 10-25% in first year, lower in years to follow as consistent IT network established across all Company locations.

QUALIFICATIONS: The requirements listed below are representative of the education, experience, skills and/or abilities required. An individual must meet the minimum requirements as listed in each Qualifications subsection.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in technical field; preferably in Computer Science, Information Systems or related fields.
• Technical training and technical course in Information Technology is highly desirable.
• 10+ years of related work experience.

SKILLS & ABILITIES:

• Excellent verbal and written English communication skills including, but not limited to, the ability to listen effectively, relate complex information, and solicit input from others. Requires the ability to effectively communicate in stressful situations.
• Multilingual (Spanish).
• Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments, and the ability to prioritize tasks effectively and efficiently.

Preferred Technical Skills:

• Microsoft 365
• Microsoft Server 2012 - 2019
• Microsoft Active Directory
• Experience installing and deploying Microsoft Windows desktop and laptop PCs
• Experience managing SolarWinds Backup or equivalent
• Experience managing Windows domain services
• Experience utilizing a Help desk ticketing system
• Experience utilizing a software patching system
• Network segmentation
• Experience with Ubiquiti firewalls or equivalent
• Experience with Anti-virus and patching
• Experience with Network tools
• Knowledge of Cloud computing
• Telecom experience
• Information security experience

“Nice-to-Have” Technical Skills:

• Business Intelligence tool integration and maintenance
• ML / AI integration experience
• Access Control integration with Microsoft Active Directory

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