Customer Success Specialist job at KYNY Group LLC New Milford, CT, US

Job Description

We are looking for a Customer Success Specialist to join our growing team at KYNY Group. As a Customer Success Specialist, you will play a crucial role in ensuring our clients have a positive and successful experience with our products and services. You will be responsible for building strong relationships with our clients, understanding their needs and goals, and providing them with the support and guidance they need to achieve success. Responsibilities:

Build strong and trusting relationships with our clients by being their primary point of contact
Understand our clients' needs and goals and provide them with personalized support and guidance
Onboard new clients and ensure a smooth transition to our products and services
Proactively identify and address any potential issues or roadblocks that may hinder our clients' success
Collaborate with our sales and marketing teams to identify opportunities to upsell and cross-sell products and services to our clients
Work closely with our product development team to provide valuable feedback and insights from the clients' perspective
Develop and implement customer success strategies to improve retention and drive customer satisfaction
Monitor and analyze customer usage data to identify trends and opportunities for improvement
Continuously educate and inform clients about updates and new features of our products and services
Maintain accurate and up-to-date records of all customer interactions in our CRM system
Resolve any customer complaints or issues in a timely and professional manner

Requirements:

Bachelor's degree in Business, Marketing, or a related field
Proven experience in a customer success or account management role
Excellent communication and interpersonal skills
Strong organizational and time-management abilities
Ability to think strategically and make data-driven decisions
A passion for providing exceptional customer service
Tech-savvy and comfortable learning new software and systems
Experience using CRM software, preferably Salesforce
Knowledge of the digital marketing and advertising industry is a plus KYNY Group LLC

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