Job Description

Desire Home Care (DHC) is a privately owned and family oriented company that provides in-home care for seniors , adults and children facing physical and/or medical challenges. We believe that everyone should and deserves to live life with joy, dignity and most importantly to its' fullest. Our caregivers come highly trained and with heart full with compassion eager to assist you in reaching those special milestones. We assist with personal care, meal preparation, transportation and mobility, and in home respite services in an environment familiar to you, surrounded by loved ones and special memories. We strive to provide quality care you can trust, and pride ourselves in providing excellent and affordable care. Care plans are personalized to fit each individual client’s needs. Desire Home Care staff work closely with family members and other support staff to ensure that appropriate and quality care is given to all clients. Our caregivers are certified and bonded. Our Mission: Our values are simple. Desire Home Care strives to offer quality and affordable compassionate home care services, while meeting your needs and exceeding your expectations.

About The Role

As a Chat Support Agent in our Customer Support department, you will be the first point of contact for our customers, providing excellent service and ensuring their inquiries are resolved efficiently. This is a full-time, hourly role designed for someone fluent in English and passionate about delivering a seamless customer experience. Whether you're starting your career or looking to grow your expertise, this is an excellent opportunity to join a dynamic support team.

What You'll Do

• Respond to customer inquiries via chat in a timely and professional manner.
• Assist customers in resolving product or service-related issues with clarity and efficiency.
• Provide accurate information about company products, services, and policies.
• Collaborate with team members to improve processes and share feedback to enhance the customer experience.
• Document customer interactions and escalate complex issues to the appropriate department when necessary.

Qualifications

• No prior experience required; training will be provided.
• Fluency in English with exceptional written communication skills.
• Ability to multitask and handle multiple chat conversations simultaneously.
• Strong problem-solving skills and a customer-centric mindset.
• Reliable and punctual, with the ability to manage your time effectively in a full-time role.

MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA

The Pay Range For This Role Is

19.20 - 31.61 USD per hour(Remote (Kalamazoo, Michigan, US))

Job Tags

Hourly pay, Full time,

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